Why We Have a Strict Cancellation Policy:
After careful consideration, we are forced to enforce a cancellation policy to protect our loyal clients and our hard working stylists. Many businesses today have cancelation policies for similar reasons to ours.
First, we want to start this topic by thanking our guests. Without your support, we would not be able to confidently stand behind our policy. It’s unfortunate that such a policy exists. We feel strongly that the guests who visit us repeatedly, respect us as professionals and we’re grateful because this is the regard at which we hold ourselves. It’s always the case that a few can ruin it for everyone.
Our Policy Protects Our Stylists
Did you know that in our industry, most Stylists earn their income by commission? This means they do not make a salary, they do not get paid hourly. They earn their living by taking care of the guests in their chair. If a guest doesn’t show up for their appointment or cancels with little notice, this doesn’t leave an opportunity for the Stylist to book another appointment.
Our Policy Protects Our Guests
Did you know that at Bliss Salon, we typically have 3-10 guests waiting on a cancellation list for appointments? Also, we are booked as an entire team up to three weeks out, especially nights and weekends. We are continuing to hire, train and grow because of this demand! With this demand, our policy protects those who are eagerly waiting for their appointments.
Deposit for Appointments
We require a deposit for appointments scheduled for larger appointments such as Color or Brazilian Blowouts/Keratin.
This deposit will be applied to your service, provided you did not cancel or reschedule the appointment that was originally made with less than 24 hour notice. If canceling or rescheduling prior to 24 hours before scheduled appointment, deposit can be refunded to you or applied to the new appointment scheduled.
Minimum 24 Hour Notice
In the event that you need to cancel your appointment, please be sure to give us a minimum of a 24-hour notice. This allows other guests to book an appointment during this time slot. Any appointments that are canceled with less than a 24-hour notice are subject to a cancellation fee of 50% of all scheduled service(s).
Grace & Exceptions
We understand that accidents happen, people get sick and/or emergencies occur. We will do our best to accommodate these rare occasions with grace. Unfortunately, we do record these occurrences so as to prevent abuse of the policy. We understand this may come across as shrewd and our goal is to be preventative in order to protect and accommodate our team and guests.
We thank you for understanding and your cooperation in following our cancellation policy.